Here's my recent podcast guesting. I had such a great time on this episode.
On this episode, we have talked my story as an entrepreneur, View From The Top, what's a mastermind and much more!
Click HERE to listen to the full episode.
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Topics: Life Coaching, Motivation, Accountability, Coaching, Business Coaching, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Welcome to the View from the Top podcast, Season 2. In today’s show, Aaron Walker interviews Lee Cockerel on the topic of creating world class customer service.
We hope you enjoy the podcast. All the highlights, resources, and next steps can be found below. Listen to the full episode here and learn more at viewfromthetop.com.
Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”
One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.
Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.
He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service. Lee also performs leadership and service excellence workshops and consulting for organizations around the world as well as for the Disney Institute.
Lee and his wife Priscilla live in Orlando Florida.
Show Highlights:
- Lee’s challenging upbringing and how he ended up at Disney
- How to double your salary and get fired in 90 days
- Lee’s point of view on customer service and how he developed it
- How Lee’s work experience prepared him to lead at Disney
- Three steps to creating world class customer service
- The one question Lee asked before making every decision at Disney
- What Lee considered his hardest part of the job
- Do you experience your product/service like your customers do?
- Lee’s fitness journey and what it’s like to be in the “O-Zone”
- Do this to get rid of regret, wishing, and hoping
- Consider your circle of friends. Do you need to quit hanging out with anyone?
- Do people trust you?
“You find out who your real friends are when you’re unemployed.”
-Lee Cockerell
Click HERE to listen to the full episode.
Resources:
- The Customer Rules by Lee Cockerell
“Being nice only goes so far, you have to deliver.”
-Lee Cockerell
Take Action … Next Steps from the Show
Experience your product or service like one of your clients. Try to see your business through their eyes. Are you creating the experience you wish your customers would have?
After visiting your website, buying a product, or if you have a physical business - experiencing the actual location and staff share you ONE TAKEAWAY with me and Aaron on Twitter..
If you accept this challenge send us a note on Twitter to Aaron (@vftcoach) and Danny (@alienearbud) and use the hashtag #viewfromthetop
Connect with Aaron
Website | Twitter | FB | LinkedIn | Instagram | Email
Check out Aaron Walker’s daily podcast, The Mastermind Blueprint available on your Amazon Echo or iTunes.
Join Iron Sharpens Iron
Mastermind Member Spotlight
Danny Bauer - build your vision and get liberated from the chaos of operating your small biz!
Read more at http://viewfromthetop.libsyn.com/season-2-episode-10-creating-world-class-customer-service-with-lee-cockerell#rELA0skSGGw4Frly.99
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Topics: Life Coaching, Motivation, Accountability, Business Coaching, Masterminds, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Welcome to the View from the Top podcast, Season 2. Today, Aaron Walker discusses “How do I get peace in my life?” We hope you enjoy today’s show. All the highlights, resources, and next steps can be found below.
Listen to the full episode here and learn more at viewfromthetop.com.
Show Highlights:
- Are you pursuing the right thing?
- Do you have passion for what you are doing?
- The gift of contentment by helping others
- There is peace when you’re pursuing the right thing
- Money doesn’t equal peace
Click HERE to listen to the full episode.
Resources:
Take Action … Next Steps from the Show
If you feel a bit lost start by helping someone else and worrying a little less about yourself.
If you accept this challenge send us a note on Twitter to Aaron (@vftcoach) and Danny (@alienearbud) and use the hashtag #viewfromthetop
Connect with Aaron
Website | Twitter | FB | LinkedIn | Instagram | Email
Check out Aaron Walker’s daily podcast, The Mastermind Blueprint available on your Amazon Echo or iTunes.
Join Iron Sharpens Iron
Mastermind Member Spotlight
Charlie Cichetti: Sustainable Investment Group
Read more at http://viewfromthetop.libsyn.com/season-2-episode-11-how-do-i-get-peace-in-my-life#0c0pWLUzQVlkQwLo.99
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Topics: Life Coaching, Motivation, Accountability, Business Coaching, Masterminds, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Welcome to the View from the Top podcast, Season 2. In today’s show, Aaron Walker discusses “You don’t deserve it.”
We hope you enjoy the podcast. All the highlights, resources, and next steps can be found below. Listen to the full episode here and learn more at viewfromthetop.com.
Show Highlights:
- What are you doing to show recognition within your family or business?
- How to demonstrate more grace in your life?
- One exercise to try with your kid today
- How to grow kids that don’t have to “earn” love
- Do you deserve success?
- Pushing through upper limit challenges
Click HERE to listen to the full episode.
Resources:
Take Action … Next Steps from the Show
Get your partner and bring her on a date for no reason other than you love her. Grab your kid and take them and do something fun -- just because you love them. Give an employee a gift card to take their family out to dinner just because they’re great.
If you accept this challenge send us a note on Twitter to Aaron (@vftcoach) and Danny (@alienearbud) and use the hashtag #viewfromthetop
Connect with Aaron
Website | Twitter | FB | LinkedIn | Instagram | Email
Check out Aaron Walker’s daily podcast, The Mastermind Blueprint available on your Amazon Echo or iTunes.
Join Iron Sharpens Iron
Read more at http://viewfromthetop.libsyn.com/season-2-episode-12-you-dont-deserve-it#mZuVoJ4xS9O00lf7.99
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Topics: Life Coaching, Motivation, Accountability, Character, Business Coaching, Family, Finances, Balance, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Welcome to the View from the Top podcast, Season 2. Today, Aaron Walker and Danny “Sunshine” Bauer discuss expectations. We hope you enjoy today’s show. All the highlights, resources, and next steps can be found below. Listen to the full episode here and learn more at viewfromthetop.com
Show Highlights:
- Every day isn’t necessarily great, and that’s okay ...
- How expectations can mess up our quality of life
- What Tony Dungy taught Big A about expectations
- How often do you focus on what you can control vs other people’s behavior?
- Should we really have low expectations
Click HERE to listen to the full episode.
Resources:
Take Action … Next Steps from the Show
Right before your next business meeting or high stakes convo with your partner, I want you to do two things for me:
Pause 15-30 mins before the next important meeting or conversation
And answer these questions:
- What expectations do I have for this event or have I placed on this other person?
- What expectations might they be coming to this event with?
- Are these expectations fair? How might this play out if I set aside my expectations and instead engage in a curious way?
- What is in my power to control during this event? What do I need to take ownership of?
If you accept this challenge send us a note on Twitter to Aaron (@vftcoach) and Danny (@alienearbud) and use the hashtag #viewfromthetop
Connect with Aaron
Website | Twitter | FB | LinkedIn | Instagram | Email
Check out Aaron Walker’s daily podcast, The Mastermind Blueprint available on your Amazon Echo or iTunes.
Join Iron Sharpens Iron
Read more at http://viewfromthetop.libsyn.com/season-2-episode-13-expect-nothing-from-anyone-and-youll-never-be-disappointed#CWGoZ103HBtuhxdU.99
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Topics: Life Coaching, Character, Business Coaching, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Welcome to the View from the Top podcast, Season 2. Today, Aaron Walker and Danny “Sunshine” Bauer discuss “How to live without upper limits.” Recently in Iron Sharpens Iron the men read The Big Leap which inspired the content of this episode.
We hope you enjoy today’s show. All the highlights, resources, and next steps can be found below. Listen to the full episode here and learn more at viewfromthetop.com
- Push through those upper limit challenges
- Be involved in community
- Show gratitude to those who invest in you
- Have a mindset to live a life of abundance and a life without limits
- Focus on right now, today, this minute, this hour
- Advice for those dealing with worry, criticism and arguments
- Eliminating distractions
- Invest in personal development
Click HERE to listen to the full episode.
Resources:
Take Action … Next Steps from the Show
Invite constructive criticism into your life and have your colleagues tell you what your superpowers are. Have them tell you what your blind spots are. This will help uncover what your upper limit challenges are so your colleagues can push you to be a better man.
If you accept this challenge send us a note on Twitter to Aaron (@vftcoach) and Danny (@alienearbud) and use the hashtag #viewfromthetop
Connect with Aaron
Website | Twitter | FB | LinkedIn | Instagram | Email
Check out Aaron Walker’s daily podcast, The Mastermind Blueprint available on your Amazon Echo or iTunes.
Join Iron Sharpens Iron
Mastermind Member Spotlight
Curt Stowers is the founder of F5 Financial and has managed over $100M in portfolio assets and developed/administered financial plans for over 50 families in Naperville and the surrounding area. Curt’s goal as a financial planner is to ensure that families, corporate executives, and entrepreneurs have a comprehensive financial plan in place to reach their life goals.
Curt is a man of integrity and has a great moral compass.
Reach out to Curt at curt.stowers@f5fp.com. To learn more, visit F5 Financial’s website at f5fp.com.
Copyright © 2018 View from the Top
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Topics: Business, Life Coaching, Motivation, Accountability, Marriage, Business Coaching, Family, Finances, Balance, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Todd Conklin is no stranger to entrepreneurship, having run his own company for 25 years. However, Todd was working in the corporate world up until recently. After the loss of two great mentors, his dad at 66, and his friend at 59, Todd knew it was time to leave corporate, and create his own entrepreneurial path once again.
Highlights from This Episode:
● What words of wisdom does Todd have on raising teenagers?
● How did Todd learn to be so patient?
● You’re going to mess up sometimes. And when you do, ask for forgiveness, especially to your kids.
● It can be hard to flip the switch and be more compassionate after coming home from a stressful day.
● Why did Todd decide to make the transition from employee to entrepreneur?
● Two of Todd’s mentors passed away at an early age. He knew he had to seize the time he had, and start something on his own.
● Todd’s not old enough to retire yet, but still, you still need a place to go and be active after you ‘retire.’
● How does Todd manage his family life and his professional life?
● What were some of the benefits of joining an incubator?
● When was the last time Todd experienced joy?
Click HERE to listen to the full episode.
Resources:
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Topics: Business, Life Coaching, Motivation, Accountability, Business Coaching, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Joel Hawbaker is a family man and father of 5 kids. He has been an IT consultant for the last 15 years and recently moved from Chicago to Tennessee. Joel discusses why he made the move, how his faith impacts his life, and so much more!
Highlights from This Episode:
- ● When was the last time Joel experienced joy?
- ● Why did Joel move from Chicago to Tennessee?
- ● What does Joel like about Tennessee so far?
- ● What do people consistently ask Joel for help with?
- ● What is Joel currently obsessed with?
- ● Why did Joel start his IT consulting business?
- ● How does Joel’s faith transfer over into his professional life?
- ● Why did Joel join Iron Sharpens Iron?
- ● Joel shares some of his tips on how he has a healthy relationship with his wife.
- ● Remember, at the end of the day, people matter!
Click HERE to listen to the full episode.
- Resources:
- ViewfromtheTop.com
- Epic-iav.com
- Joel on LinkedIn
- Email Joel: joel@epic-iav.com
- Call Joel: 630-217-9337
Read more at http://viewfromthetop.libsyn.com/89-relationships-and-people-are-what-matter#SvJlJh6cx6XILX9c.99
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Topics: Business, Life Coaching, Motivation, Accountability, Coaching, Business Coaching, Balance, Career, Fun, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Raz Shafer is the founder of My Campaign Coach, an organization dedicated to helping others get their foot in the door when it comes to politics. Raz and his team teach their students about campaign development and help equip them not only to win their elections but to lead through service and integrity.
Highlights from This Episode:
- ● Raz and his wife recently had a child and they decided to deliver it at home.
- ● What was it like going through a natural home birth?
- ● How can someone find out more about this? First step: Be sure to really interview your midwife well.
- ● What does Raz do and how does he help people?
- ● Raz recently created an online course, who is it best suited for?
- ● Raz wants to see more veterans run for office.
- ● More people need to consider becoming politicians.
- ● Should you run for office and can you win?
- ● Raz has a very helpful podcast out where he talks to officials about why they decided to run, and how they won.
- ● Whatever your background is, we need more everyday people like you considering to run for office.
Click HERE to listen to the full episode.
- Resources:
- ViewfromtheTop.com
- “016: From Solopreneur to Entrepreneur with Raz Shafer”
- Mycampaigncoach.com
Read more at http://viewfromthetop.libsyn.com/ep088-getting-excited-about-politics#tMpStQyGKvvOu023.99
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Topics: Life Coaching, Motivation, Accountability, Coaching, Character, Business Coaching, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
Jacob Shafer is 27 years old and he feels incredibly blessed to be working on his own business at such a young age. By being able to set your own hours, Jacob is able to spend time with those who matter instead of being stuck behind a desk.
Highlights from This Episode:
- ● Who is Jacob and what does he currently do?
- ● When was the last time Jacob experienced joy?
- ● What do people consistently ask Jacob for help with?
- ● Growing up, Jacob was homeschooled and would hang out with his two older brothers all the time.
- ● Why did Jacob start his own business?
- ● Matt Miller is Jacob’s uncle!
- ● What has been the most fulfilling aspect of running School Spirit Vending?
- ● What is Jacob currently obsessed with right now?
- ● Jacob loves CrossFit and loves seeing how strong female athletes are able to completely kick his butt.
- ● How does Jacob combine his faith with his work?Click HERE to listen to the full episode.
- Resources:
- ViewfromtheTop.com
- Schoolspiritvending.com/jacob
Read more at http://viewfromthetop.libsyn.com/ep087-the-benefits-of-being-a-young-business-owner#21yft4vvXvJibp4K.99
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Topics: Business, Life Coaching, Motivation, Accountability, Coaching, Marriage, Business Coaching, Masterminds, Balance, Career, Interviews, Community, Relationships, Success, Significance, Priorities, Tips, Podcast, Commitment, Persistent, Consistent, Move Forward, Blueprint, Preparation, Integrity, Discipline, Clarity
